44d ago

Customer Service [ Full Time, Part Time - Sydney, NSW]


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Full job description

Are you searching for a crackin' new career as our new Inbound Sales Consultant

  • Padstow based training full time for 4 weeks
  • Hybrid Model WFH & Office 
  • Competitive rates + shift penalties
  • Ongoing professional development & support
  • You will have access to work shift patterns from 8:00am to 10:00pm across Monday to Sunday

What’s in it for you:

  • Discounts on major retail brands, dinning experiences, insurances, travel, health and beauty and much more
  • Access to our Employee Assistance Program
  • Get up to 30% on windscreen repair and replacement
  • Access to paid parental leave
  • Increase your take home pay, any weekend shifts, public holidays or late finishes worked will incur generous penalty rates!
  • Once you have completed your training, you will have the flexibility to work up to 3 days per week at home
  • Get an additional day of leave for the August Bank Holiday
  • If you have personal leave excess of 15 days at 1 December each year, you will be entitled to cash out up to 5 days of personal leave!
  • Breakfast options available in the lunchroom on site

About the Role:

  • Be the first point of contact for customer service enquiries on Glass repair or replacement
  • Provide a great customer experience offering the customer all features and benefits of booking with O’Brien Auto Glass
  • Contact our customers to finalise initial quote, inquiry and liaise with branches and external service providers
  • Achieve and maintain set sales KPI’s
  • Adhere to call centre metric KPI’s

Essential skills & competencies:

  • No previous contact centre experience required – we will take you through our exceptional training program
  • We would love to hear from you if you have previous experience in Sales, Retail or Customer Service
  • A strong focus on sales and exceeding targets 
  • Have a true passion for delivering customer service excellence
  • An ability to work with defined KPI’s
  • Possess a confident, engaging approach
  • Strong influencing and negotiation skills
  • Resilience and the ability to work in a complex and changing environment
  • Top performing can do attitude

About us:

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien® is also part of Belron®, the world's leading glass specialists operating in 35 countries.

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Actual pay is not disclosed by the employer

Job details
Date posted
4 Jul 2022
Customer Service
Work type
Full time
Job mode
Standard/Business Hours

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