+60d ago

Customer Service Officer - Entry Level Job

Hays


Base pay $38k - $50k
Permanent Standard business hours
unlock-score
Unlock your match score

Full job description

Your new company
A market leader in Australia is now seeking multiple customer centric professionals to join their call centre in Box Hill working on a new project for a Government Body.

Your new role
In this role you will be responsible for handing inbound enquires from customer predominately via phone to update personal information, assistance with completion and lodgement of online forms and a range of other general enquiries. You will be working in a fast-paced environment, handling a high volume of calls, working with KPIs and adherence.

  • Must have availability to work a rotating roster between 8am and 8pm, Monday to Friday
  • Commit to 38hrs across 5 days or 30hrs across 4 days
  • Working from the office in Box Hill, located close to public transport
  • Permanent, Fixed Term Contract and Full-time Casual roles available

What you'll need to succeed

  • Must hold Australian Citizenship
  • No call centre experience required – just previous customer service experience
  • Clear and confident communications skills
  • Ability to work in a structured environment
  • Confident computer skills

Applicants will need to complete a police clearance prior to commencement

What you'll get in return

  • 4 Weeks paid training
  • Penalty rates apply to overtime and weekend shifts
  • Access to a range of staff benefits
  • Upskilling opportunities available

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2635294


Perks & benefits
Training
Pay comparison
Market average based on all Customer Service Officer jobs in Melbourne VIC
Base pay range
$38k - $50k
Market average
$61k
$61k
Market average
$50k
$82k

Job details
Date posted
5 Apr 2022
Category
Customer Service & Call Centre
Occupation
Customer Service
Base pay
$38k - $50k
Work type
Permanent
Job mode
Standard business hours
Work Authorisation
Australian citizen / Permanent resident

You may also be interested in these jobs