+60d ago

Customer Service Officer

Hays | Banking


Base pay $50k - $60k
Permanent Standard/Business Hours
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Full job description

Customer Service Officer, First point of contact for your customers in financial services company.

Your new company
Work for a renowned financial organisation that services the fourth largest pension pool in the world and a leader in their field known for innovation and a high level of service delivery.
If you’re a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you! For career hungry people, you can expect career advancement and a variety of directions you can go in, there is no cap on where you can go here and you’ll be working in a hugely supportive environment.

Your new role
You will be the first point of contact for your customers (members, retirees, employers and financial planners) being a subject matter expert fielding a range of superannuation enquiries, all the while exceeding our customers’ expectations.

  • Providing efficient and effective query resolutions by anticipating member needs
  • Taking ownership for first call resolution and complex queries
  • Interpret complex matters and translate information to members
  • Achievement of all Key Performance Indicators (KPI’s)
  • Demonstrating willingness to increase your Superannuation knowledge

What you'll need to succeed

  • Able to work on a rotating roster of 8am – 8pm Monday to Friday
  • Be a natural communicator over the phone while looking for the right information
  • Able to work in a highly structured environment with KPI's and targets
  • Must be able to commit a minimum of 6 months with potential to go perm
  • Ideally have contact centre experience but not essential
  • The ability to proactively identify and understand risk, and be able to openly discuss and act on current and future risks

What you'll get in return

  • A friendly, supportive and collaborative team environment with great energy
  • An initial 2-week training class involving live call simulators
  • Annual salary review Employee share registry offerings
  • Potential progression within the company.
  • Flexible work opportunities with a focus on a blended working lifestyle

What you need to do now
If you're interested in this role, click 'apply now'. Once you have applied then please complete the online assessment via the below link on a laptop or a computer:

Assessment:
https://talentcentral.au.shl.com/player/link/02d772ec4aa745bcb9903505165b2d16
PLEASE NOTE: ONLY CANDIDATES WHO HAVE SUCCESSFULLY COMPLETED THE ASSESSMENT WILL BE CONTACTED.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career please contact us for a confidential discussion on your career.

Hong Silver
E: hong.silver@hays.com.au

LHS 297508 #2606995

Pay comparison
Market average based on all Customer Service Officer jobs in Melbourne VIC
Base pay range
$50k - $60k
Market average
$61k
$61k
Market average
$50k
$82k

Job details
Date posted
2 Feb 2022
Category
Banking, Superannuation & Finance
Occupation
Customer Service
Base pay
$50k - $60k
Contract type
Permanent
Job mode
Standard/Business Hours

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