41d ago

Customer Service Officer

Page Personnel


Similar jobs pay $40k ~ $60k
Permanent Full time Standard business hours
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Full job description
  • Permanent, Full-time Position
  • Career Development

About Our Client

Our client is a well-respected and well-known producer and retailer, who specialise in the manufacturing of commercial, business and retail products for B2C and B2B customers. They are a very well-known manufacturer, distributor, and retailer in the Australian market and due to growth are hiring now. They'll be able to provide an excellent training program on their products and customer base and want you to be a successful long-time employee of the organisation. This is an outstanding role for a candidate looking to have permanent, secure, and full-time working in a high successful team.

Job Description

Reporting to the Customer Service Manager, the main duties include, but are not limited to:

  • Working in a team-based environment to answer customer phone and e-mail queries, in an efficient manner.
  • Daily processing of customer sales orders using SAP and CRM system.
  • Internal liaison with logistics, warehouse, sales, and financial staff.
  • Issuing credits, refunds and dealing with customer complaints.
  • Maintaining and building customer relationships by providing outstanding customer service, daily.
  • Assisting field sales representatives with queries and customer contract queries.
  • General administrative duties and ad-hoc tasks as required.

The Successful Applicant

Our client is seeking a proven and dedicated customer service representative with previous experience in a fast-paced phone and e-mail-based customer service role. To be successful you will have familiarity with data entry, Microsoft Office 365 programs, administrative duties and coordinating of customer orders/return of goods. You will have excellent communications skills and the ability to multi-task, prioritise and manage time effectively. You must have demonstrated experience in working for a small team and overall involvement within a company.

What's on Offer

You would be joining an already established team that values, fun, respect, and teamwork plus additional benefits of:

  • Melbourne CBD Location.
  • Permanent, Full-Time role within an Excellent Team.
  • $55K - $60K plus Superannuation.
  • Outstanding Retail & Production Brand.

Skills
CUSTOMER SERVICE REPRESENTATIVE
MICROSOFT OFFICE

Perks & benefits
Career development
Training
Pay comparison
Market average based on all Customer Service & Call Centre jobs in Melbourne VIC
Estimated range
$40k - $60k
Market average
$66k
$38k - $57k
330 jobs
$57k - $75k
4848 jobs
$75k - $94k
266 jobs
$94k - $113k
395 jobs
$113k - $131k
4 jobs
$131k - $150k
6 jobs
$250k+
24 jobs
$66k
Market average
$42k
$249k
Actual pay is not disclosed by the employer

Job details
Date posted
25 May 2022
Category
Customer Service & Call Centre
Occupation
Customer Service
Estimated
$40k ~ $60k
Contract type
Permanent
Work type
Full time
Job mode
Standard business hours
Industry
Insurance
Work Authorisation
Australian citizen / Permanent resident

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