+60d ago

Customer Service Officer

Hays | Banking


Base pay $26 - $30/hr
Temporary Standard/Business Hours
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Full job description

Your new company
Work for a renowned financial organisation that services the fourth largest pension pool in the world and a leader in their field known for innovation and a high level of service delivery.
If you’re a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you! For career hungry people, you can expect career advancement and a variety of directions you can go in, there is no cap on where you can go here and you’ll be working in a hugely supportive environment.

Your new role

You will be the first point of contact for your customers (members, retirees, employers and financial planners) being a subject matter expert fielding a range of superannuation enquiries, all the while exceeding our customers’ expectations.

  • Providing efficient and effective query resolutions by anticipating member needs
  • Taking ownership for first call resolution and complex queries
  • Interpret complex matters and translate information to members
  • Achievement of all Key Performance Indicators (KPI’s)
  • Demonstrating willingness to increase your Superannuation knowledge

What you'll need to succeed

  • Able to work on a rotating roster of 8am – 8pm Monday to Friday
  • Be a natural communicator over the phone while looking for the right information
  • Able to work in a highly structured environment with KPI's and targets
  • Must be able to commit a minimum of 6 months with potential to go perm
  • Ideally have contact centre experience but not essential
  • The ability to proactively identify and understand risk, and be able to openly discuss and act on current and future risks

What you'll get in return

  • A friendly, supportive and collaborative team environment with great energy
  • An initial 2-week training class involving live call simulators
  • Annual salary review Employee share registry offerings
  • Potential progression within the company.
  • Flexible work opportunities with a focus on a blended working lifestyle


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Once you have applied then please complete the online assessment via the below link on a laptop or a computer:
Assessment:
https://talentcentral.au.shl.com/player/link/02d772ec4aa745bcb9903505165b2d16
PLEASE NOTE: ONLY CANDIDATES WHO HAVE SUCCESSFULLY COMPLETED THE ASSESSMENT WILL BE CONTACTED.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2565970

Pay comparison
Market average based on all Customer Service Officer jobs in Melbourne VIC
Base pay range
$26 - $30/hr
Market average
$31/hr
$31/hr
Market average
$25/hr
$41/hr

Job details
Date posted
14 Oct 2021
Category
Banking, Superannuation & Finance
Occupation
Customer Service
Base pay
$26 - $30/hr
Work type
Temporary
Job mode
Standard/Business Hours

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