Customer Service Officer

Your new company

Operating since the 1880’s your new company strives to provide luxury watches all across the world. They design and develop their own movements using leading-edge Technology

Your new role

This is a customer-focused role and is part of the customer service team helping your company provide support and services to their customers. The position involves gaining product knowledge to be able to help customers with their questions, problems and professionally deal with any complaints. The communication is generally by telephone and email.
You be will require too:

• Provide friendly, helpful and professional support to the customers
• Positively assist the other teams
• Support customers working with various Retail Portals and encourage customers in their use.
• Handling complaints, providing appropriate solutions and alternatives.

What you'll need to succeed

• Contact Centre experience
• Ideally Luxury retail brand experience
• You are people-orientated and adaptable, with outstanding problem-solving skills
• Strong written and verbal communication skills for writing emails
• Confidence and a pleasant matter on the telephone

What you'll get in return

• Competitive salary
• Easy CBD location
• Discount on items
• Perm role

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, to Kelly.Daines@hays.com.au

LHS 297508 #2640920