+60d ago

Customer Service

Hays | Banking


Base pay $25 - $31/hr
Temporary Standard/Business Hours
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Full job description

Your new company
This well-renowned organisation is currently seeking a full-time Customer Experience Consultants to join their office team onsite in Keysborough. With several decades of waste management experience, this organisation seeks to provide customers and clients with effective and ecologically focused waste management solutions whilst upholding their key principle of sustainable development.

Your new role
Reporting to the Customer Experience Supervisor, your role is to provide excellent customer service & a first-call resolution experience in the waste collection business through frontline activities which include client retention, customer service and generation of revenue growth through outbound sales.

Duties and responsibilities include:

  • Assess and respond to customer enquiries by providing appropriate waste management solutions
  • Collate customer service data and utilize and update systems as required
  • Coordinate with logistics team to find solutions for customers based on geographical requirements, service frequency and waste impact
  • Proactive retention of customer relationships
  • Liaising with internal and external stakeholders and identifying opportunities to upsell and maximise revenue potential
  • Upholding the company values of Responsibility, Solidarity, Respect, Innovation, and Customer Focus in everything you do
  • Adherence to any and all workplace safety policies and procedures
  • Undertake other reasonable duties within your position as directed by the Customer Experiences Supervisor

What you'll need to succeed

  • Previous customer service or administration experience is a must
  • Phone-based customer service/call centre experience highly desirable
  • You must be self-motivated and flexible, with a ‘can-do’ attitude
  • You must be willing to work a rotating fortnightly roster with shifts of 8:30am-4:30pm, 9am-5pm, and 9:30am-5:30pm
  • You must be tech savvy and be able to utilize computer systems
  • Salesforce or SAP experience highly desirable
  • Excellent written and verbal communication skills
  • Ability to maintain customer relationships and meet specific KPIs and targets
  • You must be willing to undergo a police check and a drug and alcohol check
  • Have full-working rights

What you'll get in return

  • Excellent training and ongoing support
  • Opportunity for contract extension or future permanent employment
  • Great work culture and office environment
  • Flexibility to work a rotating Mon-Fri rotating roster
  • No weekend work

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Niamh.Murray@hays.com.au or call me on 0386168413
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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LHS 297508 #2606535

Pay comparison
Market average based on all Customer Service jobs in Melbourne VIC
Base pay range
$25 - $31/hr
Market average
$32/hr
$32/hr
Market average
$22/hr
$119/hr

Job details
Date posted
1 Feb 2022
Category
Banking, Superannuation & Finance
Occupation
Customer Service
Base pay
$25 - $31/hr
Work type
Temporary
Job mode
Standard/Business Hours

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