49d ago

Customer Service

Hays | Contact Centres


Base pay $45k - $60k
Permanent Standard/Business Hours
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Full job description

Your new company
Work for one of the largest independent logistics company. They have been established for over 20 years and have provided excellent Customer Service throughout that time.

Your new role
Provide an outstanding customer experience over the phone and via email for your dedicated customers by facilitating their freight and logistic needs. The hours required for this role are rotating between 8.00am and 6.00pm, Monday to Friday.

What you'll need to succeed

  • Organise bookings and provide regular updates to your customers
  • Proactively monitor freight movements
  • Investigate issues and promptly escalate and collaborate with the Customer Service Management and Account Management team to proactively resolve freight issues
  • Dealing with a range of customers, carriers and key stakeholders, this fast paced role combines inbound and outbound calls as well as significant email communication
  • Proactive reporting provided to customer

What you'll get in return

  • Prior experience in the Transport/ Logistics industry strongly preferred
  • Excellent communication skills and the ability to build trusted relationships with customers
  • Excellent phone manner
  • Passion for Customer Service
  • Problem solver / Solution focused
  • Strong Team Player
  • Excellent time management and organisational skills
  • Intermediate MS Office suite skills
  • Salesforce experience desirable
  • You must have the ability to work on a rotational roster between 8.00am and 6.00pm, Monday to Friday

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2484593

Pay comparison
Market average based on all Customer Service jobs in Melbourne VIC
Base pay range
$45k - $60k
Market average
$62k
$62k
Market average
$43k
$235k

Job details
Date posted
17 May 2022
Category
Customer Service & Call Centre
Occupation
Customer Service
Base pay
$45k - $60k
Work type
Permanent
Job mode
Standard/Business Hours

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