Customer Support Officer

Your new company
You will be working for a well-known national Not for Profit Organisation focused on mental health, training and research. They are seeking a customer support officer to join their team on a 2-year fixed term contract due to business increase and call demands.

Your new role Your main role is to assist incoming callers in a professional and positive manner to ensure each experience is informative and helpful. The role will also entail:

• First point of contact for anyone contacting via phone, email or via the website
• Consistently maintain a positive and helpful tone that reflects the brand
• You will be expected to provide information and abide by policies and processes
• Work collaboratively as a team and be proactive to resolve inquiries, meet KPIs and customer service standards

What you'll need to succeed

• You will have 2 – 5 years contact centre experience is required
• A background in mental health or not-for-profit in a customer service position is highly desired
• You will have and understanding of, and an interest in, mental health issues
• You will be passionate about high quality customer service
• You will understand privacy legislation and its implications
• You will need unrestricted work permit or visa and a national police check will be required if successful.

What you will get in return

• You will be able to work for a national well-respected NFP organisation in a fulfilling role
• You will be offered full time working hours Monday – Friday on a 2-year fixed term contract
• You will be part of a supportive and professional team

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV with a cover letter outlining why you are looking for this type of role, to Jennifer Culham

LHS 297508 #2525596