41d ago

Customer Support Specialist

Hays | Contact Centres


Base pay $22 - $28/hr
Permanent Temporary Standard business hours
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Full job description

Your new company
A worldwide outsourcing leader are hiring multiple Customer Support Specialists to work on a new exciting government body project in the eastern suburbs of Melbourne on full-time permanent contracts or casual full-time contracts

Your new role
You’ll be handling customer inquiries from the general public mostly in an inbound and outbound contact centre setting. Your duties will include, Handling Individual and Business enquiries, Updating and stating the progression of Tax returns and working to meet set key performance indicators.

You’ll also be well supported with 4 weeks of paid training to ensure you can assist callers and provide them with excellent customer service.

This is a fantastic opportunity for anyone with retail or hospitality experience to kickstart their corporate career and working Monday-Friday

What you'll need to succeed
- Due to the division of the Australian Government, you will need to be an Australian Citizen
- Ability to work in structure environment and attention to detail and accuracy
- Strong written and verbal communication skills
- All successful applicants will be required to go through a full background check
- Empathy & A willingness to learn
- Confident computer skills

What you'll get in return
- 4 weeks of paid annual leave!
- Access to over 400 discounted benefits at multiple stores including Jetstar, Apple, Coles & more!
- Discounted gift cards for places such as Movie World, Wet n Wild, Hoyts & more!
- Rotating roster between Monday-Friday 08:00-20:00
- Overtime opportunities that award penalty rates for late evenings and potential weekends
- Potential to work from home once your training is complete

What you need to do now
If you’re interested in this fantastic new opportunity, click 'apply now' to forward an up-to-date copy of your CV to marc.howey@hays.com.au , or call us now on 0396049646

LHS 297508 #2659682


Skills
CONTACT CENTRE
CUSTOMER INQUIRIES
CUSTOMER SUPPORT
WRITTEN AND VERBAL

Perks & benefits
Training
Work From Home
Pay comparison
Market average based on all Customer Support Specialist jobs in Melbourne VIC
Base pay range
$22 - $28/hr
Market average
$31/hr
$31/hr
Market average
$28/hr
$43/hr

Job details
Date posted
26 May 2022
Category
Customer Service & Call Centre
Occupation
Customer Service
Base pay
$22 - $28/hr
Contract type
Permanent
Work type
Temporary
Job mode
Standard business hours
Work Authorisation
Australian citizen / Permanent resident

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