Help Desk Analyst Engineer

• On site – Monday to Friday only
• Great growth opportunity
• Supporting various employees within the government sector
• Initial 6 month contract with a plan to extend

Green Light is on the hunt for an IT helpdesk Analyst to support one of Australia’s largest telecommunications companies in providing on site IT support to their government clients.

About you

• Previous call centre or Helpdesk experience.
• Able to speak fluent English
• Australian Citizen or Permanent Resident
• Demonstrated ability to be able to fulfil customer needs and deliver real business value to high value corporate customers.
• Understand the drivers of Customer Satisfaction
• High degree of computer literacy and the ability to learn new systems.
• Conflict resolution and problem-solving skills
• Demonstrated effective communication at all levels
• Excellent networking and relationship skills
• High level of organisation and prioritisation skills with the ability to delegate when necessary.
• The ability to work under pressure and meet strict deadlines.
• Availability to work a Rotating roster on-site Monday- Friday between 8am-6pm.
• Understanding Mobile concepts such as iOS, MDM, Android etc

About the role

• Providing service desk support to a variety of government departments.
• Manage telephone and email enquiries.
• Management of customer faults; liaising and escalating where appropriate
• Hardware Management

If this role sounds like you then click apply now or contact Stephen Morabito on 0411 132 137
 
Green Light is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, Infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.