Improvements on way for St George and Sutherland hospital EDs and Covid-19 clinics

The emergency department at Sutherland Hospital. Picture: John Veage
The emergency department at Sutherland Hospital. Picture: John Veage

Patients visiting emergency departments and Covid-19 clinics at St George and Sutherland hospitals will receive more personal attention, free Wi-Fi, the opportunity to charge their phone, refreshments and other benefits.

The two hospitals are among 50 included in an expansion of a Patient Experience Program following a trial last year.

Health Minister Brad Hazzard said $8.6 million would be spent recruiting an additional 86 staff, with priority being given to hospitals with Covid-19 clinics.

As part of the program, patients receive:

  • Access to free Wi-Fi, mobile phone charging stations, additional power points, water and other refreshments.
  • Information sent to their mobile device about what to expect during their stay.
  • Fact sheets on their particular condition/ treatment options.
  • Ongoing care instructions after discharge, available in multiple languages.

Advice in multiple languages will also be given on safety, hygiene and Covid-19 symptoms.

"This valuable program has proven to be a huge help to patients and carers during what is often a very worrying time, ensuring they receive all the information and support they need from the minute they arrive in our care," Mr Hazzard said.

"The additional full-time staff will welcome patients and their families and provide them with directions and information about what to expect at each stage of their care and treatment."

WANT MORE LOCAL NEWS?

SIGN UP FOR YOUR FREE WEEKLY NEWSLETTER