Improvements on way for St George and Sutherland hospital EDs and Covid-19 clinics

The emergency department at Sutherland Hospital. Picture: John Veage
The emergency department at Sutherland Hospital. Picture: John Veage

Patients visiting emergency departments and Covid-19 clinics at St George and Sutherland hospitals will receive more personal attention, free Wi-Fi, the opportunity to charge their phone, refreshments and other benefits.

The two hospitals are among 50 included in an expansion of a Patient Experience Program following a trial last year.

Health Minister Brad Hazzard said $8.6 million would be spent recruiting an additional 86 staff, with priority being given to hospitals with Covid-19 clinics.

As part of the program, patients receive:

  • Access to free Wi-Fi, mobile phone charging stations, additional power points, water and other refreshments.
  • Information sent to their mobile device about what to expect during their stay.
  • Fact sheets on their particular condition/ treatment options.
  • Ongoing care instructions after discharge, available in multiple languages.

Advice in multiple languages will also be given on safety, hygiene and Covid-19 symptoms.

"This valuable program has proven to be a huge help to patients and carers during what is often a very worrying time, ensuring they receive all the information and support they need from the minute they arrive in our care," Mr Hazzard said.

"The additional full-time staff will welcome patients and their families and provide them with directions and information about what to expect at each stage of their care and treatment."