The Department of Veteran Affairs is calling for ex-service community and their families to share their views on how communication lines with the department can be improved.
As part of an ongoing operational review, it hopes to determine how engaged veterans feel they are, when it comes to providing the services they require.
An online survey will be active until July 26. Its findings will be subject of a report which will released later in the year
Veteran Affairs Minister Darren Chester said the views of the ex-service community were essential to ensure the department provided access to the right services to folk when they need them.
"The Government is committed to putting veterans and their families first, and part of this is consulting with the right groups in the ex-service community and seeking a broad range of views on services, support and commemoration," he said.
"Along with DVA, ex-service organisations have played a critical role in supporting veterans and their families for more than 100 years, and this review ensures their changing views and requirements are heard. I encourage all those in the ex-service community to participate and provide their feedback."
National Consultation Framework, which has been in place since 2009, is reviewed every three years in consultation with the ex-service community.
Repatriation Commissioner Don Spinks, who is responsible for veteran engagement at DVA, said the review was "essential to giving veterans a voice".
"I encourage everyone in the serving annd ex-service community to get involved and have their say," Commissioner Spinks said.
For more details on the review and to take part in the survey visit tinyurl.com/y9jh2fke.