The Riverwood branch of the National Australia Bank will close on September 12.
Customers have been informed of their banking options including the three NAB branches that are located less than 6kms from the Riverwood branch and the banking services at Bank@Post.
It is not yet known if all staff will be transferred to other NAB branches or whether there will be some job losses.
NAB Retail Customer Executive, Matthew Waters, said the decision to close the Riverwood branch, which is located at 311 to 313 Belmore Road, was a difficult one to make and was only made after consultation with staff and careful consideration.
“While our branches continue to be an important part of what we do at NAB, the way our customers are banking has changed dramatically in recent years,” Mr Waters said.
“Increasingly we find that our customers prefer to do their banking online, on the phone, or through our mobile app.
“In Riverwood 83 per cent of our customers are also using other branches like Hurstville, Bankstown North Terrace and Revesby.
“Importantly, we are continuing to support the area with NAB Business bankers will be working with local customers in and around Riverwood.”
Mr Waters emphasised that NAB wants to continue to help customers with their banking.
Customers will receive letters to let them know of the changes, as well as providing information on how they can continue banking, whether that is at a nearby branch, online, over the phone, or at Australia Post.
“Over the coming weeks, we’ll also be spending time with our customers to explain the different banking options available to them,” Mr Waters said.
“We know that some NAB customers still like to bank in person, which is why we have a strong relationship with Australia Post offices, which offer banking services on NAB’s behalf.
“At the Australia Post outlet at Riverwood Plaza NAB customers can do banking like check account balances, pay bills and make deposits up to $10,000 cash, or withdrawals up to $2,000 per day.”
NAB is also working with our local branch employees to discuss their next steps.
“When we make changes to our branches, we make every effort to find opportunities for our local teams at other branches in our network, and often this is possible,” Mr Waters said.
“If we can’t find opportunities, we help our employees through The Bridge, our industry leading program where employees are provided up to six months of career coaching as they decide what’s next for them, whether that be retirement, pursuing a new career or starting a small business,” he said.
