Sydney Airport has been named the nation’s top Capital City Airport at the National Airport Industry Awards.
It is the second consecutive year Sydney Airport has won the award which is presented by the Australian Airports Association (AAA).
The award was presented at the AAA 2018 national conference on November 14.
It recognises the airport’s ongoing commitment to providing a world-class passenger experience, sustainability initiatives, community investment and industry-leading innovation.
Sydney Airport also won the Technology award for its landmark facial recognition trial.
The biometrics trial allows passengers to complete most stages of their journey using just their face as their passport and boarding pass.
The technology is expected to deliver significantly faster passenger processing times which will in turn further improve overall operational efficiency.
Australian Airports Association chief executive officer, Caroline Wilkie said that Sydney Airport has once again shown a constant focus on their passengers while also playing an active role in the state’s visitor economy.
“The facial recognition trial is a great example of an airport leading the way to adopt new innovation that makes the passenger’s journey through the airport faster and easier,” Ms Wilkie said.
“The AAA congratulates the Sydney Airport team on their outstanding and ongoing work to enhance the passenger experience.”
In addition to its biometrics trial, Sydney Airport has recently made a number of other customer-focused improvements.
These include introducing self-service kiosks and automated bag drop at T1 International, implementing a Quiet Terminal initiative at T1, expanding the list of available languages on its digital wayfinding kiosks, and enabling passengers to receive personalised flight updates via Twitter and Facebook Messenger.
The AAA represents the interests of over 380 members. This includes more than 260 airports and aerodromes Australia wide – from the local country community landing strip to major international gateway airports.
