Traffic congestion, overdevelopment and overcrowding highlighted in Sutherland Shire Council community satisfaction survey

Most residents say the quality of life in Sutherland Shire is excellent or very good, according to a council-commissioned survey.

However, the overall satisfaction with the council has dropped over the last two years.

The issues causing most concern are traffic congestion, overdevelopment and overcrowding.

Sutherland Shire Council commissioned the bi-annual community satisfaction survey, which was carried out in late 2018.

The survey involved a sample of 616 respondents, randomised and weighted to latest Australian Bureau of Statistics census data for the shire.

Eighty-four per cent of respondents rated quality of life in the shire as excellent or very good. Hardly anyone said it was poor or very poor.

Overall satisfaction with the council was 3.4 out of 5.0, compared with 3.62 in 2016.

Overall satisfaction with customer experience when contacting the council was 3.88 out of 5.0, "higher than the metropolitan council benchmark of 3.37".

The survey found concern about traffic congestion, overdevelopment and overcrowding had increased from 2016.

Forty-three per cent of participants identified the management of traffic congestion as the highest priority for the next 10 years.

The survey revealed increased or stable satisfaction with the council's management of beaches, waterways and bushland, sports grounds, parks and cultural facilities.

More residents than in 2016 were dissatisfied about the location and availability of public toilets, neighbourhood traffic management, opportunities to participate in decision making and long-term planning.

The report said the results had informed the preparation of priorities in the draft 2019/20 Operational Plan.

They included "a continued commitment to the delivery of an ongoing engagement program, which enhances community awareness and participation in council services and decision making".

Priority would be given in the capital program to footpaths and sporting assets.

The report said an integrated transport strategy was being finalised in collaboration with other key government agencies

The community would also be consulted in the finalisation of the council's local strategic planning statement.